My experience actually spurred me to finally register for Yelp after years of surfing it for reviews here in CLT and everywhere we have gone in our travels. Full disclosure...we did not make it past water.
My mother's birthday is this weekend. My folks like to have a late lunch when having a big meal (its restaurant week)...around 2PM. My mom also loves her some Prime Rib; its her staple. Not many upscale places serve it for lunch.
Browsed the restaurant week listings and there we go - 131 Main has Prime Rib on the docket. We live north on Rea by 485, so this is close and we have always wanted to give the place a try ever since we moved here just under two years ago.
Called over a week in advance. Spoke to a nice young lady who placed me on hold and confirmed we would be good at 2 for restaurant week menu and noted it in our reservation. Cool!
Called today at 11:50 to confirm reservation and restaurant week menu. Yepper, we have you down and restaurant week menu will be available if requested for lunch and see you have it noted so you should be good sir.
Anyone have a guess where this is heading? Buehler?
We get there on time for our reservation and were told sorry sir we are not prepared yet for restaurant week. I request a manager to discuss. Tell him what is happening and what I did to make sure this very thing did not happen to us on my mother's birthday. He asks if there anything else on the menu he can provide us...I know the guy was trying but you are an upscale place. Recognize that you screwed this event up for us and pull me aside. Tell me this kind of thing does not happen and ask to give them another chance to make it right. Tell me to ask for him when we come back and he will make sure we have a great experience.
I know we will come back to 131 Main eventually to give it another shot; too many good reviews and its so close to Piper. But I have to express my absolute disappointment in this situation and the way we were handled.