Nothing about this place is Tender! From the start service was horrible as soon as I called to schedule an appt. Lady (sandra) on the phone was short and when I insisted on trying to get a clear answer it didn't make sense she said they accept my insurance although she never heard who my insurance was. When I told her how can she answer that if I never told her the name of my insurance. If it wasn't for wanting to go there to see Dr Ponce I wouldn't haven't made the appt. Once I got to the appt and they took me after a long wait the employee that comes in to explain charges after my xrays they didn't make any sense. She goes to tell me I didn't have insurance but a discount plan. I explained I would not proceed with services because that was incorrect and she said they called to confirm my coverage before my appt. Which makes zero sense considering they didn't have that info. When I left she called me back to tell me there was was a misunderstanding and the Dr would like for me to come in to remove my tooth. When she set appt I made it clear If I go in I would have to set for a late appt. So I don't need to return to work since I need to be able to clearly speak with clients in person. She assured me the had to get me in first thing in morning and I would be fine to go to work from there. Once I went back the wait was not like they told me, I complained I would have to leave to work if they did not take me soon. Then they moved to get me back and started. Once work was being done it felt very hard, brutal NOT Tender! I bleed so much it looked as if I was throwing up. I was never given post instructions. I found out about this when I called to speak to dental assistant. By third day I was in worse pain, swollen and puss coming out. I am not in dental profession but none of this seemed right! I am feeling completely disgusting and disappointed that I went out of my way to come to a dentist I was familiar with from years ago.