So just like everyone else, I love Einstein bagels! They're always super fresh and their strawberry banana smoothies are really good! The real star of this review is not the bagels, but rather Kim, one of the employees. I came this afternoon for a bagel and was greeted with a bright smiling face and welcoming demeanor. I watched Kim interact with other customers and her kindness and care was admirable. When it came time for her to take my order, she was sweet, polite, and very professional. After she asked for my name for the order, she referred back to my name when calling my order and was just overall really really nice. She made my experience great! The customer service she provided is usually one found at a 5 star resort and Einstein's is lucky to have her!