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  • I am originally from Charlotte, and was back in town visiting family and friends and a friend of mine suggested meeting here for tapas and drinks this evening. I could not wait to write this review. I have not encountered such poor customer service in a very long time, and that's saying something, as I currently live in New York City. The hostess who "greeted" me was incredibly rude. I use the word "greeted" very freely. Basically, she looked me up and down expectantly as I walked in the door. When I said nothing, obviously expecting a "Hello" or a "Welcome", she proceeded to sigh and grunt out a "How many?" When I explained to her that I was meeting someone and pulled out my phone to text my friend to ask her if she wanted to sit inside or out, I was told, very rudely and abruptly, that the restaurant was "obviously very small" and that she would not seat me until my party was complete. Fine. I understand that many restaurants have this policy. I was making no complaint. There's no need for such an attitude. A bit taken aback by her demeanor, I asked if I could wait at the bar, towards which I was waved with a scowl. When my friend finally arrived, I tried to settle up with the bartender (for a single seltzer), and he said it was no problem and not to worry about it. When we approached the hostess to claim a table, she looked at me very accusingly and said, "Well did you settle your bar tab?" I've worked retail, I've worked food service - I know people have bad days, I know these jobs can really suck sometimes, but there is no excuse for attitude like that. Especially when I did nothing to provoke it. The waitress was competent, but not particularly friendly or helpful in the slightest. Food was fine, nothing incredible. And the red velvet cupcake was dry and infinitely forgettable. I think the management and staff here should seriously rethink their approach to customer service. Treat your customers well - they're the one and only reason that you're in business. I will never, EVER come back here. And I will never recommend this establishment to anyone.
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