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| - I have been wearing these shoes for work for several years as a server and bartender. Recently they changed my go-to non slip shoe, so when I ordered online, I was super bummed they were not going to work.
Unfortunately, I couldn't exchange them at the store for a different pair, and this is why I'm only giving 4 stars, because this caused my a lot of inconvenience. Also, if I wanted to return instead of exchange, I'd have to pay an $8 convenience fee, plus lose my shipping cost of course.
Even though I had to send the shoes back and do an exchange that way, I still went into the store to try on different styles so I didn't repeat the same mistake.
I was very pleased that they had a women's size 11 in all the shoes I wanted to try on, which is rare! Also, Christian was sooo helpful, and is the main reason I wanted to write this review! He really went the extra mile and helped me find what I was looking for. I was irritated about everything that had gone on so far and was thinking I was going to look at getting my shoes from another company the next time, but he redeemed the situation completely. Thank you Christian!!!
One more note, the process to exchange my shoes was extremely easy. I called them and they did all the work for me. All I had to do was take the shoes to ups, and the same day my new ones were on the way. I was very relieved!
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