Anytime a business makes you feel they are doing you a favor, it's time to go elsewhere. When I was unhappy with something they told me I should call corporate. I called corporate and left a message only to never even receive a call back. The shame of it is I have some services I bought from the salesman (detail, stone finish, etc) that I will prob let expire. Too many car washes in town for you to be "occasionally" good.