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  • Absolute worst service I have ever experienced at a restaurant. I setup a reservation for 11 a week in advance for Teppanyaki to celebrate my fiancee's 30th birthday on Saturday April 22. The reservation was setup for 7:30PM and I told them it was for a birthday and they advised of their $7 birthday celebration which is supposed to be ice cream. I had also scheduled an event for after dinner starting at 9:45 thinking that 2 hours would be plenty of time for dinner as the event was just down the street. We arrived and had 10 of us there at the time of the reservation but they refused to seat us because all of us were not there. I can understand that as being procedure for a restaurant, however this was never communicated to me by the hostess when I made the reservation nor was it communicated when they called to confirm the reservation earlier that day. So about 20 minutes later, our final guest arrived and we were seated at 7:55 once they got the table setup. About 10-15 minutes went by before anyone came around to ask us for drinks. At that time also, the table next to us was seated and were asked for their drinks right away. We received our drinks and roughly 10 minutes later, the server came around again to take our food order and asked for refills which we did, and we never saw her again. At this point, it was past 8:30 and not only had we not received our refills but then we watched as the teppanyaki chef showed up at the table NEXT to us who had been seated AFTER we were. Another 5-10 minutes went by and our chef finally showed up and to his credit, he was fantastic but the attitude of our group at this point was poor as we still hadn't even received our drink refills yet. We had food on our plates around 9 or so and then finally the server came around and asked us for refills and we asked what happened to the previous refills and she said that she forgot because it was busy. We did receive those refills and I immediately asked for the checks as it was past 9:15 and we needed to get on our way to the event. So despite me advising that it was her 30th birthday, we never received any form of dessert or birthday celebration. We received the checks (split checks) and 18% gratuity had been added for everyone. At this point it was 9:30 so we had to rush out of there to get to our next event but I couldn't believe at how awful the overall service was and that not only was gratuity included, but nothing on any of our meals were comp'd. The manager was apologetic about the situation but I will NEVER return to this location and will be following up with the General Manager of the location or whoever I need to get in contact with to further express my displeasure. This was absolutely unacceptable for the amount of money this place charges.
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