| rev:text
| - *Long review, but thank me after you read this.
What a complete turnaround from the first 5-star review I did for this hotel. Over the years, with all the travels I do, personal and professional, this was my go-to choice in Vegas, since I hate staying on the strip.
My family was in town to support and celebrate my cousin who was in the Mrs. America pageant. Everyone else stayed either DT (little Hawaii ;p) or near the event location, but based off of my previous experience, I decided I didn't mind the drive, the construction-filled freeways and would stay at my usual spot in Summerlin.
Yes, I know, I am picky about hotel rooms but its necessary. Especially after that Dateline documentary aired recently about hotels not changing sheets when "refreshing and cleaning rooms", everyone who would make fun of me in the past ate their words and now hold stock in Lysol and Clorox wipes, too.
I got to my king deluxe room. A few hairs in the sink (ugh, but, whatever). Then, we got to the bed. The bedding was clearly full of residual hairs (of different colors!) from the dryer's lint traps (what the linens are washed in!) - SO GROSS!
I got put in another room which, of course, I will now inspect with my elevated ninja-vision. Same thing and, lets not mention that in the middle of August, the damn rooms are set at like 75 degrees with the windows open and the sun blazing in so it feels like 85. Eco-friendly yes but dude, this is a RESORT. Suck it up - it is not luxurious at all to be sweating when you get to your room.
Transferred - next room and I asked for the manager to be present to inspect it for me while I was in the room. TOGETHER we found pet hair and dandruff on the desk chair, curly hairs on the tv stand, a piece of eaten BACON on the side chair and oh yeah, those linens with all the hairs on them as well, not to mention makeup on two pillowcases. So appalling. If i hadn't driven 5 hours to get there and it wasn't a fight weekend, I would've called it the end right there. But, no. Next room.
Room seemed okay but you know what? Now that we have the housekeeper there walking rooms with us, lets just change the sheets anyway for good measure. The MATTRESS PAD was DISGUSTING! They don't change the mattress pads! OMG, utterly revolting - hairs of all lengths & colors, not to mention food and stains. Holy cow. I am tempted to follow up with Dateline and let them know they better be checking the whole friggin' beds too!
At that point the manager-on-duty (who was very nice but candidly said she had never been trained to do inspections and wasn't 100% on how to even make the bed. I'm sorry, if you can't do the jobs of those that report to you, you should not be in your position to begin with.) asked if we can stop going to rooms because "its not looking good and the probability of me getting a ultra-clean room didn't seem high. Mind you, I originally asked for a feather-free room but at this point, just a CLEAN room would suffice. I asked to look at one more room.
SAME THING. Mattress pad not changed, dirty sheets. finally i gave up and said lets just change all of it and they can leave. At least what they changed it to was the cleanest sheets of the excursion, however, in the process of finding clean pillowcases, even the nice housekeeper now had an elevated sense of cleanliness and threw a couple pillowcases on the floor and said "nope, not that one!. SMH.
I got a few apologies during the field trip of finding me a room and the manager took $50 off my bill. Thank you but with this level of filthiness, your reputation at stake and the fact that I'm an Elite Rewards member that only stays at this hotel in Vegas, well, disappointing to say the least. With all of this going on, it made me question the spa's cleanliness now and totally skipped it and went spa-ing at an actual clean resort. They got my $$.
To be nit-pickier, the doors on all the rooms are so dirty and messy. Yeah, I read the review of the bloody booger room - sick. There was a dead carcass of a fly on the wall above my full length mirror - too high for anyone to reach without a high ladder and at that point, I gave up. I was leaving Sunday morning (this morning) ASAP.
Speaking of the door, why do the doors take FOREVER to close! Especially in Vegas, do you know how dangerous that is! Someone can get in easily and attack you. Scary!
This Yelp review is the least of their worries from my end. Its obvious the entire property is not managed well from experience, expectation-level of service and cleanliness, and training of employees. No point in messaging management as that's where I assume it all starts. Corporate Marriott will definitely hear a much more detailed review than this one, with names as well.
SERIOUSLY, where I 10000% recommended this place before, I highly suggest avoiding this forever. So many other places with better service and cleanliness. GO ELSEWHERE. SO DISAPPOINTING FOR A JW. *Sigh*
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)