I used to love this place, however today was the utmost worst customer service I have ever received in any establishment.
My friends and I went for a breakfast as we have done several times before. We all ordered Michelada's they charged us ala cart for each one. Two of them were $11.50 which used Tecate beer and the other was $9.00 because it was made with bud light. That was the first strike. We were never told they were ala cart.
Two of us ordered the Chilaquiles. I asked to have chorizo added and the server said "no problem". The server then asked my friend if he wanted carne asada, he said no and asked for Carnitas. Again, his reply was no problem.
Food arrived, my eggs were under cooked so I sent them back. No problem. The food was just ok. Nothing like it usually is.
When the bill arrived we were shocked to see that the Michelada's were charged for each component of the drink. We were also charged an additional $10.99 each for the additional meat added to the Chiliquiles. The price on the menu was $10.99 for them so we questioned why were were charged $20.99 for an $11.00 dish. The response was due to adding meat to the dish. We asked how much is a side of either chorizo and or carnitas and they said $5.00. So we asked why were charged double. They had no good reason. I asked the server why he never mentioned the ridiculous up charges and he said it wasn't his fault. Oh yes it was. It's his responsibility of a server to mention any up charge. He should have mentioned it when taking the order. Had I known it was so much we wouldn't have ordered it.
I have no problem paying for additional meat but to double the price of the dish and have no good reason was absurd. We asked for a manager and the hostess quickly replied he wasn't there. I find that hard to believe that you have a functioning restaurant with no manager in the building.
They made no attempt to clearly explain the double charge instead of the quoted $5.00. They made no attempt to help rectify the bill. We agreed to pay for the meat but not double. They didn't care.
We will never go there again or recommend this place.
Utterly ridiculous.