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| - I struggled with this review. Phoenix Knife House has pretty much only 5 star reviews, did I really want to be the one who bucked that trend? But in all honesty I didn't have an amazing experience, so here it is -
The location is conveniently central and there is plenty of off-street parking. The store is clean and bright. I had two Japanese knives that needed sharpening. I was told it would take an hour and they took my cell phone number and promised to call when ready. So I went across the street to Safeway to do some shopping, then on to CVS to pick up some things. An hour had passed without a call, but I figured, no big deal, so I went to JT's, a dive bar on the same strip mall as PKH. Two beers later and the time is creeping up close to 2 hours, still no phone call.
So, I decide to go back to PKH in the off chance that my knives were ready and they'd just forgotten to call me. When I went back the store's empty and the owner(?) and another employee are crouched over a computer looking at a restaurant's website discussing what's for lunch.
No, your knives are not ready yet, I'm told. In fact they haven't even started yet. The good news is I'm next in line. Ok, great, I'll just sit on one of the couches and wait. Here comes the line from the owner that really rubbed me the wrong way - "You can wait, but just understand that if a customer comes in, they will take precedence over you and you will have to wait longer." A customer??? What exactly am I then? I understand that my $14 knife sharpening is not as much money as you will make from selling one Akifusa Gyuto for $810, but I'd still like to think I'm a customer!
I would have been happy to come back the next day and pick up the knives if that had been communicated to me at the beginning, but to waste 2.5 hours of my time and then to insult me to boot, just isn't right, no matter how good the sharpening was.
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