So I've given U Break I Fix A LOT of business since they've been open. But after our last experience, we probably won't be back...
I brought in my iPhone 6 in December 2015. The very day I'd spilled some coffee on it. It got extremely hot & turned off. So I rushed it over to U Break I Fix stat! But the gentleman behind the counter @ U Break I Fix said there was nothing that could be done. So we took the SIM card out of the damaged phone and put it into another 6 that we had & left the store.
Everything seemed to have transferred to the new phone. Pictures, contacts, apps. It wasn't until a few wks later I noticed that some old "voice memos" I'd had on the damaged phone didn't transfer. I was crushed! But blamed myself for not backing the phone up better....
Then 2 weeks ago (we're now into March 2016) my Dad breaks his old iPhone 4. & where do I bring my dinosaur of an iPhone? To U Break I Fix, of course. Like always. But while I was on Yelp...I see all these reviews about how U Break I Fix repaired so & so's liquid damaged phone & etc?!? So I ask the manager Grant...and he explained that Yes...they do have this ability?!?! And sometimes they get great results?!? So I brought back in the damaged iPhone 6...after it sat in a desk drawer for 3 months...and they worked on it all weekend, to no avail.
I repeatedly asked when did this new fix for water damage start? Because in December the employee I spoke to said there was no hope? But 3 months later you can repair water damaged equip? But I never got a definitive / straight answer. One guy said he was brand new. & the manager said something along the lines of "everyone has different levels of training"? I just wish I'd had their top guy in December! I'm mostly mad at myself. For 2 reasons. 1. Not backing up important memories correctly 2. Just taking U Break I Fix's word for the repair. Clearly they aren't the only game in town. Definitely should've gotten a 2nd opinion. I just feel like as a loyal, repeat customer...I shouldn't have had to find out the way I did...through Yelp...that I didn't get the correct service that day back in December. Just makes the loss of those recordings worse. Wondering IF I had been given the correct info that day...maybe my recordings would still be viable. Note to all: back up your stuff!