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  • I've rarely encountered a hotel I wouldn't stay at again and wouldn't recommend to others. Until I stayed at Mandalay. Several in my large group, myself included, had to ask to be moved due to cleaning issues in their rooms. Which was crazy considering the rooms were gorgeously designed and appointed: plush, spacious bedrooms; roomy bathrooms with both a bath and shower, not to mention a double-sink plus a door to the toilet. The rooms could have been shared comfortably and partied in pragmatically, no doubt. While I will give management credit for satisfactorily resolving our issues, the fact we encountered them at all for the rate we were paying was ridiculous. Then there were the amenities. The gym was small for the rate and the pool opened way late in the morning and closed too early at night. I know they want to keep patrons gambling at all hours, but I know (from the line of 50 people at opening time) that I'm not the only one who'd rather drop my cash on cocktails poolside and I didn't like the feeling I was being controlled. Did I mention the fake beach and plethora of kids? Then, after my stay, I discovered they billed me for both my room and a colleague's by mistake. And there was nothing to do in walking distance. Which makes this one I'll bypass next time around.
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