The staff has been pretty helpful when I go in. Since it is a small store, it gets crowded as soon as a couple families come in. The staff seems to do a good job of getting questions answered and still get people rung up in a timely manner.
I go here to get Candidae for my dogs, and their prices, with the food club card, are a little below average. We went in for small crickets for our lizards once, and received what were, to us, large, adult crickets. Of course, we didn't notice the size until we got home, and had to go to another store to get the proper sized crickets.