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  • I had to submit a claim with my home warranty company First American. They sent these guys out. I submitted my request with First American at 3 am. Waited until 8 am still hadn't heard anything so I call Pruitt's since they hadn't called yet and asked when they could be out. Tiffany said between 12 and 5 today. I requested the technician call when he's on his way to my house. After sitting around all day at 3 o'clock I run to the store and I'm gone for 20 minutes. Of course the plumber shows up when I'm away luckily he was still there when arrived home. Showed him the broken valve behind the refrigerator. He takes one look and says he doesn't have the replacement part with him. Even though I explained clearly to First American home warranty the issue. He says he can cut the valve off and cap it so it stops leaking. He said he would get the correct part and schedule a return visit. That was Wednesday, Thursday and Friday come and go. Saturday morning at 10 am I call and see what is going on. I speak to Tiffany again, she looks up my work order again and says she can have someone out there between 12 and 5 on Wednesday. I said NO, I'm off Mondays and Tuesdays and they can send someone then. Tiffany says there booked and can't make it work. I told her I'm off Friday at 2, requested to have someone come then. She said they could have someone there between 12 and 5. I asked why can't they be a little more punctual she said because they don't know how long jobs will take. But somehow they know they're booked for Monday and Tuesday hmmmmm.... Whatever I told her to schedule me for Friday from 12 to 5. I called First American complained and they said they would send another company on Monday. Kind seems like all the company's the warranty company's send don't give a sh!t and know they have the contract and get paid no matter what.
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