Stayed there this past weekend.
Pros: clean rooms, quiet , conveniently located , friendly front desk
Cons : A lot of dogs ( if you are allergic, like my boyfriend is) Rude manager ( didn't get his name but had an accent) deceptive billing practices regarding parking.
Made it sound as if it was included in stay. Surprise charge next day after checkout.
At check in the front desk clerk gave us complimentary drink tickets for the evening to use that night in their bars. We were pleasantly surprised, used them, ordered more drinks and some food.
The second evening I asked for another complimentary drink ticket. The staff was incredibly rude, told me they had no clue why we got one at check in, as we were not on the 14th floor and no we would not be getting anything else.
Our pleasant surprise and joy in getting the drink tickets turned into us feeling like we had done something wrong and we NEVER should have got that to begin with.
We stay downtown every other weekend and normally stay at the concourse or inn on the park. However, this time I thought we would give Hilton Monona terrace a shot. We will not be returning due to the way we were treated.