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  • Been to Firebirds a couple of times, but after my last experience I had to write a review. Firebirds is a great option for steak dinner. It's on par with other Chandler steak houses (The Keg, Chop) in terms of quality, but at a better price. I brought my family (a group of 7 adults total) this past weekend and had a great time. My father and sister are not big steak eaters and both got fish based dishes and both were very happy. Because we had a larger group, I made sure to call ahead and make a reservation. They have a nice feature that send you a text with your reservation time. It also offers the ability to cancel the reservation by text back. Once you get to the restaurant, they use the text based system as an alternative to a paging device. Nice touch. Food: Don't come here expecting a Maestros or Morton's type experience. This isn't that level of steakhouse. It is, however, a great option in the lower price range. Pretty sure every steak dinner was under $30. Quality is greater than Outback for not much more. Service: From the hostess to management, I was really impressed. Our table wasn't quite ready at 7:30 (our reserved time), but they did a nice job communicating that with us and our group didn't feel ignored. Staff was friendly and helpful. Our waitress certainly seemed to be new, but she was still able to get my answers and make the necessary adjustments. My wife ordered her filet medium-rare and received a steak that was medium-well. She's not one to complain, but I knew she wouldn't enjoy this so we asked if they could make her another one correctly. The manager working that night, Pedro I believe, not only came over to apologize but grabbed her plate and made sure himself that the steak was properly prepared this time. It was a very busy Friday night, so it's nice to see he cared that much. He also removed her meal from the bill, which was totally unnecessary, but still appreciated. When her second steak arrived medium-rare, my wife very much enjoyed it. I don't expect a restaurant to be perfect in order to get a 5 star review. I do, however, expect them to make things right if they make a mistake. Firebirds did that and more. We will be back soon.
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