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  • I've upgraded my review to two stars. The next day, when I got back to the room, it was still hot. The operator told me that the work request had been closed, so maintenance had visited the room, but she couldn't tell me if it had been closed because they thought they fixed it, or because it couldn't be fixed - all she could do was offer to send someone to look at it again. In the end, she transferred me to the front desk, where Yolanda (I think?) was very genuinely apologetic. She offered to transfer me to another room, but I only had one night left in the room, so I opted to stay (it would have been a bigger hassle to repack, move, and unpack, than just open the windows overnight again). She did offer to remove to the "resort fee", and when I asked for a late checkout, she gave that to me with no problem, which was actually very helpful. The problems continued, but in the end, at least the staff was willing to do whatever they could to make up for the problems. I still don't think I'd stay here again, though.
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