We had a bad experience as soon as we walked in. I wanted an iphone 7 plus. The gentlemen who came to us asked which one. I told him rose gold. He was unable to show me the phone before purchasing it to see if I liked the color and that it needed to be bought first. He brings it out and the package was OPENED! We were not told right away that the phone was previously bought! He asked us about our plan and we stated we had the 8gig plan and wanted to increase it. All he offered was the unlimited plan which we found out after leaving that Verizon has a 16 gig plan! We never said to him that we wanted to move up to unlimited! He then stated he needed to do something to the phone and stepped to the back. He then asked one if the other guys working to step back with him. He came out and stated that the phone was bought and returned not even 24 hours ago. He did not look anything up to confirm that. I feel like if the phone was not locked by the previous owner the salesman would have given us the phone without stating it was previously owned! We told him that we were not interested in a used phone. He kept trying to push this USED phone on us and not even stating any kind of discount for it being returned. We declined the sale and told him we were not interested and we left. While we were driving away my husband got a text that our plan was changed. This salesman changed our plan to unlimited WITHOUT our permission. I will never go back to this place!