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  • I went to Soho for the first time with four other friends. The restaurant was by no means full but we left unimpressed by our experience. Several things: 1. Our server accidentally dropped tartar sauce on my friend and I's clothing and on the floor between us. He apologized for the accident several times and offered to pay for dry cleaning my friend's shorts which my friend declined. I did not realize until later it was on my jacket as well. 2. My quesadilla came out with chicken when I asked for cheese only, the server even had clarified that I wanted just cheese. A new one was made. He said the kitchen had accidentally added the chicken. It took about 15 more minutes and my friends were almost done with their meal when I got mine. 3. Our server accidentally dropped something beside me on the floor that ended up splashing something in my eye. He didn't realize. 4. He came back to tell my friend and I that because of the mishaps, we would get dessert on the house. However neither of us wanted them due to dietary restrictions and nothing else was offered. 5. It took nearly 20-25 minutes after that before he came back to give us our check. 6. He ran my friend's card for the wrong check and didn't realize until he gave out the checks back. Again apologizing and reassuring my friend his card would not be charged twice. The whole night was almost 2.5 hours due to several of these reasons above. One or two of these incidences would not have been a problem but it just seemed like so many mishaps! The FOH manager never came to check on us after all of this. Although our server was nice, the experience left us all feeling like the customer service was lacking! Additionally, I had emailed the manager the above experience and never heard anything!
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