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  • Avoid buying any technology at Factory Direct. In particular, avoid the new store on Bloor West near Manning. In fact, if you are thinking about buying a refurbished smartphone, iPhone or Blackberry from Factory Direct, here's what you should do. Take the money you would pay for it and change it into 10's and 20's and stand outside their front door and toss it in the air. Or here's another idea..figure on how much you are saving by purchasing a refurbished smart phone and divide that up by hourly minimum wage.So you figure you will save about $200.00 tops. Divide that by $9.50. That's 21 hours...now figure on how many hours you will invest driving back and forth to Factory Direct every time the phone stops working ( on average 4-5 trips per year). Then figure in the cost of parking, if any. Do add in the cost of gas getting there and back. Then, and this is important, calculate how much time you will have to wait in the store for the chance to speak to the useless manager after having to speak to the wildly uninformed tech staff who do not really know much about technology, but will nonetheless pretend they know and speculate what the problem MIGHT be. Then add in 45 minutes while they "fill out the necessary paperwork and try to get head office on the phone to verify" whatever they have to verify to allow you to send your phone in under warranty. Then, IF you actually qualify to get your phone fixed (and remember, it's a refurbished phone to start with...), then calculate the 4-8 weeks you will be without a phone and the twice-a-week calls you will have to make to see if your phone is returned YET. if they replace your phone, which is what they do, but it takes them 4-8 weeks to make that decision because there is no profit at there in to fix an already refurbished phone, make sure the new phone is truly unlocked for the carrier you use. Sometime they claim it is, but it isn't and then you have to argue further to get a phone that is what they advertise it is. Trust me. This will all waste WAY more that 21 hours of your life and life is too short. Avoid Factory Direct. Buy your phone new from some place that does normal repairs and knows how to deal with customers. Actually, buy your technology from anywhere BUT Factory Direct.
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