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| - If it weren't for the customer service, this would be a 1 star. Even the manager (super nice) came out to talk to us after what we experienced.
The customer service was fantastic, but unfortunately you can't run a restaurant on customer service alone.
I went there for the ramen night with low expectations, and they somehow managed to destroy my expectations in the worst way possible.
I ordered the appetizer which was extremely salty. When I asked the waitress regarding it she took it back no questions asked. Strike 1. edit: (the appetizer was fried brussel sprouts)
The ramen came out, I had no expectations whatsoever of it being any good but the waitress had talked it up, talking about how the noodles were made in house and how the chef had studied in Japan for 10 years. The menu stated the broth would be rich and with many other components. What actually was in my bow was a wet soppy mess that no one should need to finish. Firstly, the most important component of every ramen bowl is the broth. The broth was brown water, it tasted nothing like how broth should taste. There was not a single flavor in that broth that I could discern. The "crispy pork belly" noted on the menu was actually thin cut like bacon, which would have been fine, if it had any sort of edible texture. The pork was harder than jerky. The egg looked great, but upon biting it, you realize the salt they had forgot to use for the ramen must have been accidentally dumped into the egg. That must be why they ran out. Every component in the bowl was either too salty or flavorless or unchewable. The one single thing that was acceptable in the bowl was the kale. Thanks for the kale. Strike 2.
This was when I had to ask them to take it back. To clarify I only took a single taste of each component so it's not like I consumed half of the dish before asking the waitress. This was when the manager came out to talk to us and discussed the dish with us which I really appreciated.
They took both the ramen and the appetizer off our bill and I wanted to leave but they provided a personal recommendation for me to stay. So I took it, and to be clear, this was one of the manager's 3 personal recommendations.
Every component of the dish was either too bland or too salty, but at that point, on the third dish what can anyone say? It's as if they dumped the entire dish's worth of salt on the chicken and ran out half way through. Strike 3. I ended up just paying for it and tipping the waitress extra for her troubles.
As nice as customer service was, unfortunately I can't recommend this place to anyone unless you're just going for drinks. I am certainly not returning as much as I want to.
Also, if you get bad food, be nice to the waiter/waitress because it's not their fault.
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