I have come here a couple times over the years, but it has always been about the same. I do enjoy the food they have here and that unlimited bread & soup/salad, but the service is definitely lacking.
First arrived and saw about 10 or so people waiting for a table. Not usually a problem but the restaurant was not busy at all. The hostess was super slow, took one table to sit down and didn't return to the front (even with a line of people waiting).
After sitting down the service was a little bit slow, but I don't blame the servers. They actually seemed like they were running around and super busy. The problem was that there weren't enough servers for the amount of people in the restaurant. They definitely seemed to be understaffed.
The food is always pretty good here though. Best is to have a friend get the soup and you get the salad and share so you can get both unlimited, then pack your pasta home for the next day!
Don't come here much, but willing to come back for the unlimited soup/salad. Other than that, the service is not all that great...