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  • I absolutely despise this place. I have come here for several work related events this year. The staff here is unbelievably rude and completely unhelpful, horrible WIFI, and disgusting smelly bathrooms with no toilet paper. The lobby is ALWAYS cold and drafty and totally uninviting. When people arrive for work events they have NO IDEA where their company's function is located, nor does the front desk staff (who is never actually available at that desk - and when they are there can be heard bitching and gossiping about how stupid and annoying their guests who have questions are) bother to aide the incoming people to tell them where they should go. As this poor excuse for a service providing hotel has the name of "Hilton" associated with it I would expect that there would at least be water, coffee, tea etc. available in the lobby. GOOD LUCK. This place offers nothing, not even the basics to their guests or those there for any type of function. When I asked a very rude staff member if there was water or coffee somewhere in the lobby, she told me to go to the restaurant attached to the hotel and order a cup from the bartender. ARE YOU KIDDING ME. Who has time during a work related event to go to a restaurant to order a cup of coffee. This is customer service 101: have basic things available to the guests of your Hotel. I was just totally blown away by this place, and not in a good way. This hotel also has a very irritating and strange lack of GARBAGE CANS. We needed trash cans in our company room and also could not find a garbage can anywhere in the main lobby. COME ON. Why do I have to ask the front desk staff to throw away my banana peel or Starbucks cup?! Why do I have to ask the front desk to give our company room a garbage can!!? The lack of attention to detail in this dump is outrageous. Another obnoxious happening at this hotel is the constant movement of the kitchen staff, wait staff and all other "behind the scenes" staff members. They are loud and obnoxious and, like the unprofessional front desk staff, also enjoy complaining about their jobs in front of guests. I feel sorry for anyone who bothers to spend money here or GOD FORBID would have a wedding event here. I will never step in this place again unless prompted to for another work function. If I could give this place zero stars, I would.
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