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  • There is a special place in hell for those eateries that disrespect a burger. Bill's Bar & Burger has earned a seat in that place. My colleague and I were visiting Pitt on business and staying near the Westin where this establishment is located. We walked in during lunch time and it was nearly empty in the restaurant. They were slow to seat us and even slower to take our order. When a server did come by, he apologized profusely for the delay and proceeded to tell us what was good on the menu. He took off to get our drink orders and the smarmy manager swept in to take our food orders and to drone on about his philosophy on the perfect burger. I was sold on substituting the "english muffins" for the standard bun and substituting the fries with the homemade chips. I received his high praise for ordering my burger cooked as rare as possible. "I wouldn't have any other way, sir" he muttered. After more than 45 minutes (and don't forget that this place is empty) we were served our "food" along with more profuse apologizing for the delay. At first glance, the portion size looked really small. I took my first bite and to my dismay (horror) found The patty char-burned and the two store-bought english muffins not toasted. Really?! I took another bite hoping for the a different outcome. The second bite was worse. And those homemade potato chips were no better -- I think they may have been guitar pics in a former life. Naturally, I complained to the server and again received more profuse apologizing. He offered to go to the chef and have what remained of the english muffins toasted. I refused (mainly in fear of what they'd do to what was left of my meal) and I told him that I would just pass on the meal altogether. He apologized again said he'd make the smarmy manager aware of the situation. I expected the manager to come right out to apologize and remove the item from our bill. He didn't. In fact, I didn't see the manager again -- as if he vanished. I envisioned him hiding in the kitchen, behind the friolater until we left. We received the bill and, yes, I was still being charged for that abomination of a meal. All I could do was laugh and leave the scene of the crime with a bit of grace. If you find yourself in this neck of the woods, avoid this place. I would suggest you visit two truly exceptional eateries: Meat and Potatoes (http://meatandpotatoespgh.com/) or Proper (http://www.properpittsburgh.com).
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