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| - The property was beautiful, but the service was terrible. The apartment was not ready on the date we had agreed on two months earlier. It reeked of paint, and the carpet and wood floors had glue seeping up, which had stuck to someone's shoe (before we arrived) and had been tracked throughout. They did discount our monthly rent in exchange for leaving the carpet in the state it was in, because in order for them to fix it, we wouldn't have been able to move in on that date, which was not an option. There appeared to be mold in the shower, and dings and paint chips on the walls and floor. The apartment seemed to be generally not ready to be inhabited, as if they just never got to it.
After that initial unpleasantness, our tenure at Estates was mostly fine. The theater room is only open while the office is open, which means you can't use it at evening or night. The gym was pretty nice and open 24 hrs. The neighbors are nice for the most part. One of our next door neighbors would let her dog poop all over and not clean it up, but that seemed to be the exception. The security gate was nice to have, even though it's open all day while the office is open.
When we moved out, we received only $25 of our $185 deposit back because, as they claimed, we didn't clean the apartment well enough. Apparently when you give your 60 day notice, they give you an intent-to-vacate form with a checklist of what needs to be cleaned and how well it needs to be cleaned. I say "apparently" because we never received this form or the list, and thus we didn't clean to their standards. I have lived in 3 other apartments, and I have never received less than the full deposit amount. I have also never received any kind of intent-to-vacate form, so I had no idea they even provided this. When we tried to reason with them, they kept saying we didn't meet the cleaning standards, of which we were not aware.
I would recommend looking elsewhere to live. The rent was a bit high, especially considering the neighborhood and the behavior of the staff.
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