The resolution, as Theresa has requested, is Verizon refuses to provide visual evidence (this is a copy to the broken link that they sent me http://app115.cces.vzwcorp.com/clnr/990004956592533_10202015.jpg ) of the problem and I owe an extra $300. The store representatives say they "cannot discuss 'billing issues' (which it was not a billing issue until I received inaccurate information from the store representatives) over the phone. Which means I have to come and wait in their show room before I can have a conversation about this.