On a previous visit, my quesadilla was over cooked. So this time I specifically asked them to take it off the grill early. The young man at the window impressed me by asking how my quesadilla looked. When I hesitated, he took it back immediately. When he handed me the food, I said "I'm sorry I'm so picky" he said, "it's ok, I only wanna make you happy" Wow! What great customer service! The food here is always pretty good (even for picky eaters like me)