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http://www.openvoc.eu/poi#funnyReviews
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  • I have taken my yorkie here twice before. The first time I fell in love. The front desk person greeted us with a smile and a big hello to our baby. I felt safe and secure leaving our little one with them. When we picked her up she was happy and we were happy with the results. Excited to find a place so close near us we decided they would be our go to groomers. So I booked a second appointment a few months later. Reception was not as warm but I guess the only thing that mattered was they treat my baby well. Dropping her off felt like an inconvenience on their part. The person on the phone sounded upset that I didn't know who "my" groomer was. I'm thinking I am barely building a relationship with you guys. Why do I have to have a set groomer all of a sudden?? Is there some sort of bidding war going on behind the scenes that I just don't get?! You've had my dog before ONCE. I'm not going to settle on one person after only one point of contact. As a consumer can I not choose to have my dog seen by another groomer if the previous groomer was not there? Am I limited to ONE PERSON? Whatever. I was already there. She treated me rudely but was very sweet to my dog so I shrugged it. Welp. I called today to make an appointment and was again asked who my groomer was. The lady who picked up sounded extremely annoyed. Was rude and curt. So much so she put someone else on the phone to tell me they have no openings. Mind you, I work I customer service. I take calls daily. I kept a very polite demeanor even after she huffed and puffed on the phone. I said thank you for your time. I said my pleases and thank yous. I hung up the phone after that to write this. I will never go back. I am baffled that the level of customer service deteriorated after the initial visit. If I am trusting you with my beloved pet please make me feel like my patronage is valued. Otherwise you are losing a customer. I was so excited to create a trusting bond with the groomers down the street who have an otherwise gleaming reputation given by the preceding reviews. But I guess I needed to be a long time customer at this point who has decided on one groomer after only one visit. Very annoyed. I will be looking elsewhere.
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