I totally hate giving bad reviews, but there was no other way to rate this place.
So I walk in during the middle of the afternoon... not one person around except the gentleman being rung up. I'm in the store looking for a new filter for my turtle's tank. I find exactly what I'm looking for without any issues due to the clean organized presentation of the store, but when I get to the register and am ready to pay; I realize I do not have my wallet. I tell the lady (which happens to be a manager) that I must have forgotten my wallet in the car. I told her I'd be right back. She didn't say anything nor did she smile. I left the filter at the register and ran to my car. I was back literally within 1 minute and got to the register, only to find that the manager is stocking the floor with new shipment. She finally acknowledges me after 3 long minutes and tells me she'll be right there. Another 4 minutes pass and an associate that is just coming in for the day walks through the doors. He notices me and asks if I've been helped. He tells me that he'll be right out. I wait another 4 minutes before he comes out. The manager at this point is still stocking product. When the associate (that had just walked in) comes to the floor and begins ringing me up, the manager approaches and tells her associate what she wants him to work on. She then concludes by saying: "I'm headed to lunch."
Wow! There is no sense of urgency in this place! If it wasn't for the associate who came walking in,I probably would have been left at the register for another 9 minutes. Because of the associate that rang me up, I gave this place a 2 star. He actually understood the meaning of customer service and should actually be the manager's manager!
What a disappointing experience.