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| - All of my reviews on yelp are fair, in general I am probably a bit generous. My one star rating of Jackson's car wash is quite generous, if I could give them a negative star rating I would based on my experience today.
I went to Jackson's to get an oil change and wash as part of their monsoon special which is advertised prominently on their website, in promotional emails, and displayed on every single door and gas pump of their facility. I arrived at 9:00am and was initially greeted by a member of the team named Philip who was attempting to get me to purchase a vehicle detailing package. I respectfully declined and explained to him which service I wanted. He walked away without saying anything. The next person to approach me was named Herschel. I explained that I wanted the $19.99 monsoon oil change and car wash special. Herschel began writing information down and asked me to pop the hood which I did. He came back and asked me to sign a piece of paper and told me that I needed the $69.99 oil change which would come with a wash and that he would knock $10 off of that price for me. I respectfully told him that that was not the package I was interested in and went back to my original request. Herschel indicated that there was no such special "ok $19.99 - no wash- drop oil, fill with standard oil and rest light- no checking fluids, tire pressure- nothing else- and NO wash!". I was shocked. I proceeded to show him their website and an email which clearly advertised the special I came in for. He replied "ok. But you get a voucher and drive thru the wash yourself" and walked off. I was dumbfounded by this entire experience. As I walked into the building I could see prominently displayed on the entrance and exit to the building that they had advertisements posted for the special.
The Oil change was completed quickly and within the 15 minutes that they advertise for an express oil change. The technician who completed the oil change was named Scott, he was courteous. He provided the paperwork to the cashier, Grace, Who was also courteous but did not know how to ring up the special. This process took almost as long as the oil change. Eventually I paid my bill and got a paper voucher for a free car wash.
I proceeded to my vehicle and went to the designated area for the express washes. I entered the numeric code for the wash four times without any luck. I pressed the call attendant button and eventually Herschel came over and said "what do you need". I explained to him that I was entering the code but the system was not working. He entered the code himself twice with the same result. He walked away saying something under his breath. The next person to approach me was Philip "what's the problem " I explained again and he proceeds to enter the code with no luck as well. He then tells me he needs to go get a key and that they have no control over that part of the car wash. Odd because there are six of them standing right there but nobody can figure out how to get this automated machine to work. By this time there are three cars behind me waiting. Philip then tosses The wash ticket back at me and walks away as the ticket falls to the ground outside my vehicle. I exit my vehicle and have to get on my hands and knees to look under my car to try and retrieve the wash ticket which somehow had blown away. After a few minutes another gentleman whose name I did not get walked over turn the key and I was able to proceed through the automatic carwash. The wash itself is substandard and as you exit through the express car wash Lane an awning that covers the area drips water on your car defeating the whole purpose of washing your car.
The entire process took 54 minutes. I was treated extremely rudely and left with a substandard wash.
This location used to be a Danny's car wash. Since it has changed to Jackson's the washes them self, the staff, the service, prices, basically everything has gone downhill. I will never spend another dime at Jacksons car wash.
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