Sad experience this weekend when attempting to go to dinner. It was a Saturday night around 6:15 with several tables set and empty at the restaurant. A group of two walked in directly in front of our group of three. We were all generally greeted within about 30 seconds - great!
The group of two was seated within about a minute while our group continued to stand at the entrance...waiting to be sat. Several servers and what appeared to be hosts continued to walk by us. After an additional five minutes of no one greeting us, asking if we've been helped or any other dialogue, we left.
This was truly sad as I'd just explained to my group before arriving at the restaurant how nice the place is and how friendly the staff had been.
Unfortunately with several other nice sushi places nearby, I will think twice before returning to Umami.