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  • Josue the manager appears to be fully incompetent. He completely confused my order with the person behind me then took like five tries to clarify with him that I only ordered a salad. I decide to give him a pass thinking he may of had a bad day and don't make any comments at the time. This is after the new girl makes the skimpiest salad I've ever had here... still I sit down without making any complaints yet. Then I find out my tortilla is mostly raw... I go up and ask for a manager, only to find out that the manager is the guy who originally couldn't get my order straight. I show him my receipt and explain the tortilla was severely undercooked and parts of it looked like raw dough. He them tells me that next time I am in to order my tortilla "well done" umm I've never had to give specific instructions as if I am ordering a steak simply for a tortilla. I had to ask him again to be sure he didn't offer to replace my meal or anything and reiterates that next time I should order my tortilla well done clearly saying he is going to do nothing in light of my issues. I walk out shaking my head thinking that my tortilla should be thoroughly cooked without me having to make a special request that it be cooked properly and threw my receipt away to not come back again. Now I am at home wondering if I should gag myself to barf this stomach ache out, thanks cafe Rio for the zero star waste of money stomach ache...
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