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| - The food is nothing fancy but the donuts are good. However, their service and Boba drinks are well below par. The first time I went they got my order wrong: whip on the drinks, microwaved boba, and I had to remind them twice to give us the donut my son ordered although they were glad to take my pament for it.
I was in the area and decided to give them another chance. The donuts really are good and my dad wanted one and coffee. Here is where the game changed lol.
I ordered the coffee and apple fritter for my father. Then, a Thai Iced Tea smoothie with boba. Out came the microwave bowl, ugh. Maybe that's just how some places do it, but it does affect the taste. We recieved our items and my dad liked the coffee and loved the donut. My drink tasted like it had absolutely no sugar in it. I told the employee, very nicely, my issue. She had a blank look. Okay.... I repeated myself and then asked for it to either be remade or I would gladly take another flavor. She looked around for someone and another employee told me that that's the way they taste and if I wanted it sweet I should have gotten the drink just iced, not a smoothie.
Um, no.
I informed her that I had this drink before and it was sweeter than the one I had now. She began looking around for someone else. I repeated all I wanted was for it to be remade or another flavor. She didnt want to, so I told her either remake it or I want my money back.
That was the attention getter, because the manager flew out from the back to tell me I was in NO WAY getting my money back.
WOW!
Okay, all I want is it remade or another flavor. The manager told me again and I again I wansn't getting my money back (okay, already). I said I wanted it remade. She told me it wasnt sweet and I had the plain iced last time. I never met her before in my life and I think I know what I've had. I've had Thai Iced Teas from Bosa and other establishments, always sweet.
She was annoyed that I wouldnt agree with her. I repeated over and over, I wansnt going to argue. Now I was angry. I did want my money back, which she said she would never do. She said she would make it again but I was wrong. Really?! Shouldn't I get what I ordered? What I PAID for? Shouldn't I be able to expect the same product from visit to visit?
All 3 of the employees tasted the mix that was left from making my drink and none of them said it was sweet.
Someone finally remade it. Miraculously, it was sweet.
I will not be going here again. I will not be made to argue over something in which I have given you money.
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