We've been coming here for years. It was always a great place to take out of state guests due to the huge menu and great drink selections. But honestly, over the last 6 months it has seriously started to go downhill.
Every time you walk in there are dirty and uncleared tables. The waitresses/waiters are extremely slow with serving you. They do not know the menu so if you have a question, they are of no help. My husband guzzles down water and he never once was able to get his water filled. Where was our waitress? Who knows.
Food: The chicken parm tasted like boil in a bag. The noodles were hard, the sauce wasn't even sauce- it was tomato paste and the whole meal was cold.
I ordered pretzels and some spots were soft and chewy and other parts were hard and cold. Served with beer cheese that was ice cold. I asked the waitress if beer cheese was supposed to be served warm and she literally replied "I don't know." So I asked her if she could bring me some warm cheese, which she did about 5 whole minutes later.
They used to serve meals with homemade chips but now instead give you a prepackaged bag of Ruffles. If you want their homemade chips, it is now only available as an appetizer.
Also, this latest time we visited (Saturday 4/21), my husband ordered a burger. 48 hours he has not left our bathroom floor. He has literally had his head hung in the toilet for the last 2 days. I called and spoke to the manager who offered gift cards, which we quickly denied. I requested we get our money back from our Saturday's visit and apparently i need to call corporate to do so. The manager is unable to refund us on our card.
Unfortunately, we will no longer be customers at this establishment. Please proceed with caution if you choose to eat here.