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  • Worst car rental experience and service ever. We rented the car from the LV airport auto rental center. Initially there were 5 ppl in line with 4 working at the counter. 10 minutes later, 2 went on break and only 2 left as the line grew to 10. It took us over 45 minutes before we were sent to get our car. Not too sure it would be any faster if the ladies in the counter stopped talking to each other in their native language or reading each other's cell phone. Her last comment was that next time we should reserve with the 'express car pick up'. Guess she did not like that we were bothering her picking up the car through the counter. The first car we got had no license plate. They said it is okay for we had the paper temp license. Obviously nobody checked that until us. We noticed the temp license was expiring the next day. Our car rental was for 4 days. We had to point it out to two workers before they told us to go back and check with people in the 'express' pick up counter. The lady there actually was nice and got us another car but with no comp, no upgrade- just a smile. But that's the best service we had from Budget there. So after one and a half hour at the auto rental center, we finally got to leave with a car with a valid license plate. I would have given them a minus one star but the service was good when we returned the car.
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