Wow...not sure why all the poor reviews here for Hertz. I've been renting from Hertz for years and have never really any issues with them. The cars I've rented have been reliable. I do have the Gold service, so I simply hop on the bus and go to the offsite location, find my name on the board, and head directly to my car. With Gold Choice now, I can even select a different car if I don't like the car that was assigned to me. The agent at the exit gate was very friendly and I was on my way in no time. The only downside is that this is offsite from the airport. I prefer locations onsite to the airport, but it is what it is. The bus came quickly and it was maybe a 5 minute ride at best. I would certainly rent from this Hertz location again.