rev:text
| - My partner and I visited Home and Away a few months ago while visiting 17th Avenue and thought the queso dip was by far the best we'd ever had. Unfortunately, living nowhere near 17th meant that it took awhile for us to get back to the restaurant.
After moving into the neighbourhood last week, we decided to head back - we were now living within walking distance of the queso! We could have that glorious melted cheese whenever we wanted! Alas, it was not meant to be, and after our experience, I'm not sure we'll be back.
It was early in the week, not very busy, there were two servers and a bartender on. We seated ourselves and then waited and waited for someone to come by with menus. The design of the place is a bit problematic, the booths cut a swath right down the middle of the restaurant and because they're so high, the sight lines for servers can't be very good. Finally, after about 10 minutes, one of the servers spotted us and brought menus over, listed the specials, and then told us our server would be right over. We waited another ten minutes and another server came over with menus, rattling off the specials again - even though we had menus in front of us already and were ready to order, glaring at us when we said the other server had filled us in.
We noticed that the queso was no longer on the menu and asked if it was still available. The server gave us this big, eye rolling sigh and tells us "We haven't had that for three months now" - as if we're complete idiots for not knowing that and not worth wasting her time on because we aren't regulars.
Needless to say, we were disappointed that such a great appy was off the menu, and even more so that we were ignored for 20 minutes and then spoken to so condescendingly. This place had the potential to be our new regular haunt, but instead we opted to go down the street to Trolley 5 that night and the difference in customer service was like night and day.
If the queso makes it back onto the menu we might be back, but for now, we're choosing "Away" over "Home."
|