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| - Well, to begin - I made reservations for our Anniversary here. I mentioned that when making the reservation as well.
We arrived at 7:50pm, and were seated. There were a few customers, but it wasn't packed on a Thursday night, so good start I thought. Let the dis-appointment begin. You start with the salad bar of course. What was there, was neither fresh, not tasty. I tried it all. The only thing edible was the shrimp.
But thats not why you come to a Brazilian steakhouse, is it - so no big whoop - yet.
The meat service was started very late, and it was SLOW. We waited, and waited, and waited. Even thought there were other customers, we were surprised at how slowly the food came out. When something did come out, you got a fork sized bite, and waited for the next. The food on the spits was barely enough for the five of us at the table, and many times, not all of us received meat, as there wasn't enough on the spit when he got there - even though he came straight from the kitchen!
The quality of the meat? My gawd, what a let down. Dry, dry, DRY, D-R-Y! Not a single piece was juicy. I asked all night for something a little rarer, a little pink, a little more fresh... Didn't happen. The last meat server came with something more raw than rare when I finally respectfully expressed my dis-satisfaction with the waiter. He was very concerned, and caring - but the raw meat was the result. The pork was so dry, it was basically fibre. The chicken, dry - covered with cheese. The meat, flank, sirloin, garlic beef - all DRY. The only good cut that arrived ONCE, was the filet mignon wrapped in bacon. and you got a fork sized bite of it like everything else. I couldn't believe I was actually hungry at a Brazilian steakhouse! The most enjoyable part of the meal was a canned pop from Brazil called Guarana Antartica. THAT was good.
The capper was after an hour and a half of this non-sense, the waiter was basically asking if we were ready for the pineapple (the ending dish). Well, thats when I let him know how the service was thus far, and I was still hungry?! (thats when the raw meat came out)
I was dis-appointed, and decided it is, what it is. No one even mentioned our anniversary. A little slice of cake, or something to the table would have been classy, seeing as they knew the occasion was special for us. The manager (Gordon) then stopped me on the way out to ask me how everything was (after paying $350 for 2 adults, and 3 kids - one of whom didn't eat any meat) - well, I respectfully told him my thoughts, and issues.
To his credit, he apologised, and offered to comp us another meal next time we were in. He was very proud of the fact they have been in business 16 years, and wanted to make it right. Good on him.
Will offer a followup review when we take him up on that. For now be warned - Copacabana is leaps and bounds better that Rodeo.
******
Update - The manager sort of made good on his promise of a comp: Only for 2 of us, not our kids. Dis-appointing considering how much they could possible consume, given that they are 13, 14 and skinny, and my eldest 16 doesn't like meat, and barely eats to begin with.
Regardless, I gave them another shot (at that price, why not), and the meat was marginally better - because we went at 5:30pm. Obviously - everything was fresh from the grill, and the meat was as cooked as you liked it to be, though taste was still an issue.
Quality was 6 out of 10 at best. Salad bar was still lacking. The service was much better for obvious reasons as well.
Good luck Rodeo - you'll need it.
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