Their business sense and customer service the worst, bar none. Tried to cancel by phone, nope, must come in. Go in person, sorry the person who does the cancelations is not in now. As someone who needs to cancel because I business travel too much and haven't the time now doesn't have the time to cancel. So I tell the guy at the desk my situation and he agrees they make it hard so you can't cancel your membership. I tell him I will have to stop my credit card from putting through monthly charges (I have a month to month membership) and he says "Yeah thats the best way sometimes). So now months later I am getting harassing calls and they sent my account to a collection agency. Wish I could do more than write a bad review because the way they do business is down right unethical and maddening.