Showed up right on time wearing covers on his shoes as to not track in dirt. Laid down a cloth next to my first place, again making sure to not mess up my carpet. Did a great job and stuck to his flat fee. Much cheaper than everyone else I called and did a great job! I like the fact that he did his job very well at a good price, while being very respectful of my home and making sure not to make a mess. Showing up with foot/shoe covers really showed me from the start he was going to fix my fireplace without leaving a trace he was there. I hate having to clean up behind a repair guy. If I ever have a gas fireplace problem again I will be calling him!