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| - We will not be going back to Healing Hearts Pediatrics.
I have been taking my son to Healing Hearts since we moved to Arizona about a year and a half ago. The Wellness Check visits have all been fine, scheduled months in advance, but whenever he's sick, we can't get him in.
One time, he was running a fever and throwing up and we called for a same day appointment. We were told that they didn't have any appointments for another few days but that if his temperature went over 103 we should take him to the ER. That night, at about 3am, his temperature went to 104 so we took him to the hospital. Our final bill from the ER was just over $2,000.00 for some Tylenol suppositories. If Healing Hearts had seen him that day, we wouldn't have had that bill or the trip to the ER at 3am.
Today, he was running a fever and I thought, "I won't even call to ask, I'll just show up." I got my son to their Gilbert office at 8am (right when they open) and told them we didn't have an appointment. The receptionist said, "Oh, we don't take walk ins." She did offer me a 9:30am appointment but by that time I was done and did not take the appointment that would make me sit in the waiting room with a sick two-year old for another hour and a half.
I asked if the office manager was available and I was told that she worked at the Chandler office. So, I drove to the Chandler office.
When I went up to the counter the receptionist asked if I had an appointment. I said no, but that I was looking for Mary Ann. The receptionist asked, "Were you just at the Gilbert office?" I said that I was and she told me Mary Ann would be out in just a moment.
Mary Ann came out to the lobby quickly and listened to my frustration. After I explained our $2,000.00 Tylenol from the last time and that I was unhappy they did not offer same day sick appointments she said, "The other office did offer you a 9:30am appointment. We're very busy this time of year so a 9:30am appointment is pretty amazing to find for today." Basically, I should feel lucky they were willing to squeeze me in.
I told her that the Urgent Care was more his primary doctor at this point than his primary doctor was because whenever he's sick I can't seem to get him in, but when he's well, we have no problems. She explained to me that wellness appointments are usually made months in advance so that why they are easier to get.
Isn't that the whole point Mary Ann? In order to see a doctor at Healing Hearts, you need to schedule your appointment months in advance and you should feel lucky that they are willing to see you.
Do not use this doctor's office; when you really need them, they will not care about you and will not see you. I'm going to find a pediatrician who actually cares about the health of my son and not just the number of dollar signs they can make appointments for in a day.
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