My co-workers and I used to go here weekly when they first opened and thought it was amazing. Then last year they changed their menu, ingredients, and prices.
It went from thick juicy patties, to perfect cylinders (mcdonalds-looking actually) patties that not only shrunk in thickness but also in general size. The buns coincidentally also shrunk in size and quality, they now taste like something you buy in a supermarket (as opposed to the homemade flavour they previously had). These changes combined with the price going up led to us no longer going here. There was no way we were going to pay more for a smaller lower quality burger. We asked the manager/owner what was going on, and were told it was a corporate (chain-wide) change.
The only redeeming quality that they haven't lost is their wide and interesting selection of toppings (wasabi mayo is my personal favourite). Their onion rings aren't bad either if you're not in the mood for NY fries.
They're still better than the typical fast food burger, but i'm pretty bummed out that they've gone downhill.