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  • The full story behind this experience is that I attended a birthday party which was held here. At one time this was a place that was quite good. Took right at 50 minutes to get our food (before that it took 10-15 minutes to just get our water) and when we finally received the pizzas, my fiancée's tasted like leather, and my pizza was BURNT leather. The individual who was celebrating his birthday received cold food, not sure about the others at the party. They took my pizza and asked if I wanted another, I told them that was fine, the last one made me sick. Chewing on something that resembles a burnt baseball glove tends to make one a bit nauseated. To be fair they did take it back and redid the cold dish, beyond that their only compensation was that they didn't charge for my pizza. To put it bluntly I have NEVER had a pizza so inedible in my life. When you wish you were having Pizza Hut, Dominos, or even a cheap frozen pizza, you know there are some major issues with the food. To sum up this review, a business's value and service is best represented by how they respond to issues that crop up, bad or off putting food cannot always be avoided, it is the nature of the restaurant business. Where Harley's Bistro failed miserably at was in responding to the appalling food, and slow service. It is obvious management does not care for the customer, or they would try a little harder to make things right, especially at someone's birthday celebration. They also blamed the 10 inch thin crust pizza for things coming out slow, which seems like a suspect excuse at best. Surprised they didn't blame the Pizza for them taking over 10 minutes to get us ice water as well.
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