This Starbucks is usually pretty crowded and has tight aisles to wait in and awkward seating, due it's horseshoe shape. Customer Service is usually pretty decent for a coffee place, a bit less so than some other more "perky" Starbucks, but no complaints here as I don't require a special level of attention. This is a convenient location to indulge in while shopping.
I would like to warn that at least one of the Barristas will put mocha in your chai tea it you ask for chocolate. In my opinion strange... I would suggest, if this is not your pleasure, to specify chocolate syrup and no mocha, or experience bitter coffee taste.