rev:text
| - I don't usually give 5 stars... especially for a random Harley dealership!
So, I'm riding to AZ bike week from San Diego, and my motor broke down in Mesa, after a 3 hours highway ride (failing oil pump / sumping leading to cam damage etc... My motor almost seized).
I was quite upset (make sure you read my review of BIGGS Harley Davidson in San Marcos, CA to understand why I was so very upset...) but lucky enough to be welcomed and taken care of right away on a Thursday later afternoon (about 30 mins before closing time).
The service representative (John aka "JJ") took care of me right away (and remember, it was during AZ bike week...), had a technician come and take a listen at my motor immediately. Blake, the technician, confirmed that there was a serious issue and recommended me not to ride any further. I left my bike and ubered to my hotel.
They took care of my bike the day after, first thing in the morning! Opened my motor and confirmed the damage. They were so friendly going though all details with me, showing me used/worn off parts, explaining the rebuild process and helping me to deal with HD warranty and my "local" dealership in San Marcos. Blake is clearly an extremely competent technician who loves building motors. I trusted him right away (I've been riding *a lot* for the past 25 years...)
They got my bike built back within 2 days after receiving all parts (HD corporate were the ones slowing down the process, it took about 2 weeks before they could rebuilt my motor).
I am so happy with the service and the treatment I received. No other dealership made me feel more welcomed, no one else has ever been so helpful and friendly.
I got my motorcycle back after 3 weeks (had to be shipped back to California).
The bike feels good, sounds good. They've done a superb job, and provided an amazing support.
TWO THUMBS UP for JJ and Blake.
|