I was placed at this property because of a missed flight connection and had to stay in Charlotte overnight. I had stayed at this property two years previously due to a similar flight issue and was pleased to be sent to this location again - until I arrived!
The property has clearly undergone a change in management since my last "visit." The quality of the property has seriously deteriorated. The property is warn and unclean. After checking in, I requested a wake-up call and was told that the telephone and email service of the property were down "because of the flood." It was suggested I use the alarm clock in the room - which turned out to be broken. The next morning when I asked what time the shuttle to the airport would be leaving, I was told that it would be delayed because "You know how the airport traffic is!" How am I supposed to know Charlotte airport traffic when I live in Los Angeles?!