I love this spa! The 2 attendants that's checked me in were very friendly. The 2 attendants and he bottom of the stairs were very friendly but they didn't tell me exactly where to go. The amenities are wonderful! I love the hot tub waterfall in the women's lounge although There were towels everywhere on the floor. I wanted to try the eucalyptus steam room but it did not smell very good or eucalyptus-y. I skipped it and enjoyed the steam room. Tina was my technician and she was divine! The epitome of hospitable service!