Confused on how to word this review as I had a bad experience but my friends have had many positive experiences with Bruegger's. I went on a Saturday around 11am.
The food- I ordered the siracha blues bagel guy and I was very excited. Sadly the person who made mine was very flustered and didn't put any of the ingredients on the bagel other than chicken and cheese. There was no siracha or blue cheese or lettuce or anything. So my bagel was dry and boring. The chicken was also very cartilage-y.
The line process is confusing and unorganized as each worker makes a bagel from start to finish and there was about 6 of them. Usually at places with assembly line food ordering 2-3 people help build one bagel so it's an assembly line process and you move down the line and you're use to it. Here they were shouting at people in line to move forward but people were so confused because it appeared as though they had to cut people to order their bagel.
My friends have had amazing bagels here and compared the environment and style to Tim Hortons of Canada! I plan to give it another go.