I stopped in because my Iphone was not working. I was lucky to get an appointment one hour after I came because someone cancelled. I went to the appointment and 1) the "genius" tried telling me I did not purchase the phone when I did and 2) that I did not have AppleCare. After another "genius" came over to assist her, they figured out I did buy the phone when I said I did and I did have AppleCare. After explaining the issues I had for the third time, the most significant being that the phone feature on the iphone did not work, the "genius" decided to replace the phone. My model was not in stock. I asked if I could buy an upgrade. No, I cannot (does not make sense to me) because then they would fail a store audit; she has to give me the same model phone and take my current phone. She said I could go to another store and see if they had the model. So, apple, supposedly a great technology company, cannot tell what inventory they have at other stores, and I am supposed to go to a store without an appointment when it is about an hour from closing (slugging my way down the strip Saturday night on a holiday weekend) hoping they can see me at the other store and they have the model phone I supposedly need?
Very unhelpful, Samsung Galaxy here I come!