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| - I am feeling conflicted.
Jeff and I really wanted an Orlando Tangelo tree to finish off our citrus grove. I found two available at the Greenfield Citrus Nursery in Mesa. I purchased one and even bought a mandarin tree since it requires a cross pollinator to produce fruit. This is not cheap, mind you.
We handled this Orlando very gently (at the expense of our lower backs), and followed all planting instructions to a T. We have two other trees from this nursery, which are doing fantastic, so basic care is no issue.
Now the problem is, they use ridiculously heavy soil. It honest to God feels like they fill the pot with cement (no exaggeration). Even a small tree is probably a couple hundred pounds of soil--it's so dense!
Anyhow, when we cut open the pot *exactly* as directed (and we've done successfully twice before), we noticed all this cement-like soil was fragmented, and was so heavy, without the supportive pot, gravity pulled it forcefully away from the tree. In the process, it ripped off the entire rootball from the tree, immediately killing it! I saw my hard earned cash spent on this tree just burn into a ball of blazing glory right before my very eyes! WTF! We merely had the tree for minutes before its ultimate demise!
If Jeff and I were at fault (i.e. we dropped the tree, were rough with it, drove home recklessly and took corners fast, planted contrary to instructions, didn't water, etc) I'd take the blame and chalk it up as a loss. Yet our trip home and planting was uneventful. I feel Greenfield Citrus Nursery sold us a defective product with bad soil!
We called and emailed management, who delayed as long as possible, and finally advised many days later, they do *not* warranty their product, but would be willing to make an exception and give us 50% off, and then sort of even vaguely blamed us for not having a truck (even though our entire vehicle is flat like a truck and there were absolutely no issues fitting the tree inside, and they placed it inside with a tractor!).
Big Box Stores, by comparison, sell trees at 1/4th the price with a full year warranty, no questions asked! And oddly, our "poor quality" Big Box trees are the happiest and most prolific in our grove. What Greenfield Nursery has going for it is good, Arizona specific rootstock and rare trees. But certainly NOT their warranty or service!
Votes:
A. Accept 50% off and try again with another Greenfield Citrus Nursery Orlando Tangelo and hope we get a better tree.
B. No compromise and put on the pressure for a full refund (since it was their soil that caused the issue!), and possibly request delivery and planting, so if we have the same issue, it's on them.
C. Never shop at Greenfield Citrus Nursery again and just get a cheap replacement tree of another kind from a Big Box Store and be happy we don't have to carry around another several hundred pound tree or deal with Greenfield Citrus Nursery again.
D. Other. Please explain.
Sincerely,
A (very) disappointed tree lover!
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